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Frequently Asked Questions

What is your privacy and security policy?
Do you have a Distributor or Affiliate Program?
Are your First Aid Kits OSHA Approved?
How do I place an order?
Can you send me a catalog?
Can I just repeat my last order?
How do I check tracking / delivery of my order?
How do I know if you received my order?
How do I know if my item is in stock and currently available?
I am having trouble adding items to my "Shopping Cart"...What can I do?
Can I check to see if my order has been shipped?
I want to order large quantities, can I get a lower price?
Can I have my order Express Shipped?
Can my order be delivered to a PO Box?
Can my order be delivered to an International Address?
Can I open an account? / Can I order with a Purchase Order? / Can I be billed for my purchase?
Can you send me an invoice?
Can I pay for my order with a check or money order?
Can I order by phone?
Can I track my order online?
When will my order arrive?
What is your product guarantee?
How do I return or replace an item?
Is there a minimum order amount?
Do you have a retail location where I can purchase these items in person?
I live near one of your locations... Can I pick up my order without shipping?
Are your products latex-free?
Can I get a sample?
Is an N95 mask better than a face mask?
Can I have kits Custom Labeled?
I don't want to give my credit card information online... How can I order?
Can I order business products to use in my home?
Can I order workplace products if I'm not a business?
What happens when or if eye wash freezes?
Do you accept international orders?
May I pay with a bank/wire transfer?
Do I have to use Paypal to pay?
What methods of payment do you accept?
How do I know you are a real company?
Are you interested in carrying a new product line?
Where are you located?

Can't find what you're looking for? Shoot us an email and we'll be glad to answer any questions!

 

What is your privacy and security policy?

FirstAidMart.com respects your privacy and is commited to protect your privacy and security. The cart, checkout, and login portions of this site are secured with Secured Socket Layer (SSL) keeping you and your information safe. Read our Privacy Policy.

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Do you have a Distributor or Affiliate Program?

Yes we do! Please visit the Affiliate / Distributor Program page for more information.

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Are your First Aid Kits OSHA Approved?

No First Aid Kits are "OSHA Approved". OSHA does not rates kits, or give their endorsement, they do, however, set guidelines for content and container, and all our kits meet the requirements for the purposes for which they are designed/advertised.

Said in another way, our kits are "OSHA Compliant". As the 3rd largest manufacturer of First Aid Products in the US, we have a great responsibility to produce OSHA and ANSI compliant products.

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How do I place an order?
Online
www.FirstAidMart.com
Fax (Download the Order Form)
760.944.2959
Mail (Download the Order Form)
565 Westlake Street
Building 100
Encinitas, CA 92024
Phone
Toll Free: 888.6.BANDAGE (888.622.6324)

We have no Minimum Order amount.
You may complete your purchase by paying with Visa, MasterCard, American Express, or Discover by any of the above methods.
PayPal or BillMeLater are available as well to purchase safely Online! Wire transfer payment is also accepted (fees apply) checks and money orders are acceptable forms of payment for mail in orders as well.
International orders must be placed by phone, fax, or email - other fees may apply.

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Can you send me a catalog?

Want us to mail you a catalog? NO PROBLEM! Email us with your address.
(Please indicate whether you are interested in CPR Equipment, First Aid Kit & First Aid Supply Catalog, CERT Gear Catalog, Disaster and Survival Catalog, Safety Catalog, or other.)

REMEMBER we have 1000's of Safety Equipment, Emergency Supply, First Aid Kit, CPR Supply, Disaster, Survival, Preparedness and C.E.R.T. items available right here online at this site, too.

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Can I just repeat my last order?

Yes! We have a easy reordering system integrated into this website.

  1. Click the link at the top of any page on this website labeled "Reorder".
  2. Enter your email and password if you haven't done so already.
  3. Your recent orders will be displayed with the date, and the products you ordered.
  4. Enter the quantity of the item you want to reorder and check the box under the "Reorder?" column.
  5. Click the "Add to Cart" button at the top or bottom of this page and continue to checkout!

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How do I check tracking / delivery of my order?

Login to your account. The "Account Summary" page will have your Order History at the bottom. Click on the specific order you want to track. Your tracking number will be provided under the Shipments section.

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How do I know if you received my order?

You should receive a confirmation email from us for all online orders within 24 hours of your online order stating the shipping time. You may track your order via this confirmation email, by shipping emails which will follow, or by calling us Toll Free with your order number.

  • If you placed your order online you will first receive an email confirmation from PayPal with a Receipt ID number letting you know your payment went through.
  • Fax & Online orders can take up to 48 hours to process at which time you will receive an email from our order entry system confirming your order with an order number.
  • Since these emails are automatically generated, some email Spam or Junk Mail filters will block them. If you do not receive these confirmation emails, check your filters for them. If you still do not see the confirmations, please call us Toll Free - your order may be incomplete, or your email address may be incorrect.
  • When placing your order online, you will be sent a confirmation email when the payment is captured. If you do not receive this email, no amount was charged to your card. If you are having trouble ordering online, we would love to be of assistance to you over the phone, in which case we can check to verify that you were not charged for this order has already been processed.

Due to our automated system, we cannot track an order until it is two business days old. You should receive an automatic tracking email before this time.

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How do I know if my item is in stock and currently available?

Items with current shopping cart buttons online should be available to ship within this shipping guarantee... exceptions, of course may occur, and we will notify you if there is any difficulty with timely shipment of your item. If you'd like to find out if your item is immediately available, you may call in and we can look it up for you. We have several warehouses across the US to hold items in stock. If we do not have the item available in our warehouse in San Diego, we can call one of our other warehouses to see if they have it in stock for faster shipment.

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I am having trouble adding items to my "Shopping Cart"...What can I do?

If you are having trouble placing an order online, please do not hesitate to call a customer service representative to place your order over the phone. Call us Toll Free 888.6.BANDAGE (888.622.6324)

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Can I check to see if my order has been shipped?

You can check order status by visiting the Account Summary page.

To find this page, access the dropdown menu at the top of the website labeled "My Account". Click on the link labeled "Order Status/History".

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I want to order large quantities, can I get a lower price?

Quantity discounts are available.

When you browse for the items you are looking for, availability of quantity discounts can be easily distinguished by looking for the green "Available" on each item as shown circled in red below: Discount pricing is found on product pages on the right-hand side as shown circled in red below:

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Can I have my order Express Shipped?

Express Shipping is available. During your Checkout on Step 2, you can specify your preferred shipping method as shown below: Customers may request quotes for Express shipping or for orders outside the 48 contiguous states by clicking HERE.

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Can my order be delivered to a PO Box?

We ship via FedEx Ground or similar carrier. These Carriers cannot deliver to a PO Box, so please include a physical delivery address in your order.

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Can my order be delivered to an International Address?

We offer shipping worldwide, but rates will vary to other areas. International orders must be placed by phone, fax, or email - other fees may apply.

APO's & FPO's are considered International orders.

Customers may request quotes for Express shipping or for orders outside the 48 contiguous states by clicking HERE.

Minimum orders apply for International Shipping: CPR items $1000, First Aid Items $100, other product lines vary. However, we can ALWAYS ship to a Freight Forwarder or Friend in the Continental US who can forward the order on to you, or we can arrange "Will Call" pick up via your DHL or other International Carrier account at our warehouse. Call for details and International fees (International Calls, please us @ 760.944.1048 as the Toll Free number is unavailable outside the US & Canada)

Please note, we will endeavor to provide as much information as we can to assist you with International orders, but we cannot be aware of all policies, duties, fees, and regulations of every Country and Import/Customs Department worldwide. Any information we provide for International orders is tentative, and our responsibilities and liabilities for your order end at the US Border

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Can I open an account? / Can I order with a Purchase Order? / Can I be billed for my purchase?

We are pre-pay only - a large part of the reason we can offer these Quality First Aid Items at Wholesale Direct Pricing to the public, at prices are so far below all our competition is that we maintain no expensive Accounts Receivable, Billing, or Collections Departments, and we offer no billing. We're here, online, Toll Free and walk-in retail, with 4 easy ways to order and $AVE!!!

We accept PO's, but not as a form of payment. Only pre-paid orders are shipped... If you fax to 760.944.2959 or email or mail in a Purchase Order, or if your call and place an order with us Toll Free at 888.622.6324, we are pleased to send you an invoice for pre-payment via email (or fax if your prefer). This will assist if your organization must process a PO and invoice to issue a check.

Otherwise, you may find it more expedient to place your order via credit card online, then submitting for reimbursement at your end.

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Can you send me an invoice?

If you require an invoice in order to pay, you may fax in a Purchase Order to 760.944.2959 or email it to Info@FirstAidMart.com, and we can fax/email you back an invoice, with terms being pre-payment, for shipment upon receipt of your check or money order. Or you can call us back at anytime to pay over the phone with a credit card.

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Can I pay for my order with a check or money order?

Checks and Money Orders are acceptable forms of payment.

Our recommended method for ordering with a check:

  1. Do your shopping on FirstAidMart.com.
  2. Add all your items with updated quantities to your cart.
  3. When you are done, click the shopping cart image in the top right-hand side of your screen.
  4. In your browser window, "File > Print..." to print your shopping cart.
  5. Fill out the printable Order Form
  6. Mail the following items: (1) Shopping Cart Page with your desired items, (2) Order Form with your information filled in, (3) Check

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Can I order by phone?

YES! We would love to speak with you! Call us TOLL FREE @ 888.622.6324 and one of our Friendly & Knowledgeable Customer Service Representatives will assist you in placing an order and answer any questions about products.

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Can I track my order online?

Yes. Login to your account. The "Account Summary" page will have your Order History at the bottom. The Order Status is in the right-hand column. For more detailed information on the order click on the Order Number colored in blue.

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When will my order arrive?

Our standard shipping guarantee is 1-14 business days, as stated above, but most orders ship within 24-48 hours via FedEx ground, thereby arriving MUCH sooner, however, we cannot guarantee anything other than our stated policy of 1-14 business days, unless you pay for Express Shipping. Note: We deliver without a signature requirement to save you money, if you require a signature, an additional fee applies. You must notify us when placing the order that you wish to add the signature required option and fee, or we cannot be responsible for packages left without signature.

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What is your product guarantee?

One year limited warranty on all products. Some products have even longer warranties of 2-8 years!

All our items are guaranteed for 12 Month expiration or greater - many items, such as eye wash, cold packs and burn items are good for many years, some items, such as bandages may have no expiration at all. The only possible exceptions to the 12 Month guarantee are sale or clearance items or if specifically noted in the listings.

Product & Pricing are subject to change and/or substitution without notice.

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How do I return or replace an item?

For information on Returns, please see our Return Policy.

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Is there a minimum order amount?

We have no minimum order amount on domestic orders. See info on international orders.

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Do you have a retail location where I can purchase these items in person?

We do have retail locations for these products... But the prices we offer at Wholesale Direct Pricing to the public is the online pricing, as we do not have to maintain expensive retail locations ~ We're here, online, with 4 easy ways to order and SAVE!!! If you would like to come to one of our Retail showrooms, email us with your city & state, and we'll direct you to the nearest location. Will Call Pick-Up is available at many of our Locations, as well. Call for more information.

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I live near one of your locations... Can I pick up my order without shipping?

Depending upon Products ordered and Quantity, your order may ship from, or may be picked up in: Phoenix, AZ ~ Encinitas, CA ~ Escondido, CA ~ Oakland, CA ~ Solana Beach, CA ~ Valencia, CA ~ Walnut, CA ~ Westminster, CA ~ Guilford, CT ~ Clearwater, FL ~ Ft. Lauderdale, FL ~ Coeur d'Alene, ID ~ Waltham, MA ~ Wayzata, MN ~ Tigard, OR ~ Garnet Valley, PA ~ Newtown, PA ~ Nashville, TN ~ Sandy, UT ~ Redmond, WA ~ Vancouver, WA ~ Ft. Atkinson, WI ~ Jackson, WI ~ Sunapee, NH ~ Brooklyn, NY ~ or directly from a supplier or manufacturer

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Are your products latex-free?

Almost all of our products ARE latex-free. Products that contain latex will have a note in the product description.

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Can I get a sample?

Fortunately, while we do not offer any free samples, we do have a way that you can try a product, and still benefit from our bulk discount pricing:

You may purchase samples at our discounted online pricing, then if you place your bulk order at a later date, we can credit you with the difference in price between your bulk price and the discount online price you paid for your sample.

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Is an N95 mask better than a face mask?

Not necessarily; however, an N95 mask offers more comprehensive protection � whether the situation requires it or not. An N95 mask filters out at least 95% of all airborne particulates that are .03 microns or larger. Meaning, it protects against harmful dust, fog, smoke, mist, gases, vapors, sprays, and pathogens such as flu viruses.

A face mask (also called a surgical or procedural mask) protects the wearer from airborne bacteria and larger particulate matter such as dust and smoke. It also protects others from "catching" the wearer's oral and nasal bacteria. However face masks do not protect the wearer from airborne pathogens or harmful mist, gases, vapors or sprays.

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Can I have kits Custom Labeled?

Custom First aid Kits, or other custom build projects: Please include all of the above, and be VERY specific, give us a full content list including sizes and quantities of content, what sort of container you want it assembled in, if you have a "target" price state it, etc. Any images or extra details will help immensely.. the more complete you are in your request, the faster you will receive your quote.

*Set up fees, restrictions and other charges may apply...

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I don't want to give my credit card information online... How can I order? If you are not comfortable ordering online, we have other methods available to place an order:
Fax (Download the Order Form)
760.944.2959
Mail (Download the Order Form)
565 Westlake Street
Building 100
Encinitas, CA 92024
Phone
Toll Free: 888.6.BANDAGE (888.622.6324)

Can I order business products to use in my home?

Yes.

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Can I order workplace products if I'm not a business?

Yes.

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What happens when or if eye wash freezes?

The MSDS sheet says to avoid excessive heat or cold.

If eyewash freezes and there is no evidence of leakage then the product should be OK. Freezing will not harm the eyewash.

The only issue is sterility: Water expands when it freezes so if the seal is broken, the bottle or cap is cracked or there is any other evidence that leakage occurred DISCARD IT.)

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Do you accept international orders?

Minimum orders apply for International Shipping: CPR items $1000, First Aid Items $100, other product lines vary. However, we can ALWAYS ship to a Freight Forwarder or Friend in the Continental US who can forward the order on to you, or we can arrange "Will Call" pick up via your DHL or other International Carrier account at our warehouse. Call for details and International fees (International Calls, please us @ 760.944.1048 as the Toll Free number is unavailable outside the US & Canada)

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May I pay with a bank/wire transfer?

Wire transfer payment is also accepted (fees apply) checks and money orders are acceptable forms of payment for mail in orders as well.

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Do I have to use Paypal to pay?

Paypal is an option for payment, but you may also complete your purchase by paying with Visa, MasterCard, American Express, Discover, Wire Transfers, Checks, or Money Orders.

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What methods of payment do you accept?

Visa, MasterCard, American Express, Discover, PayPal, BillMeLater, Wire Transfers, Checks, or Money Orders

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How do I know you are a real company? FirstAidMart.com is a division of Express Companies, Inc.
Express Companies, Inc. is listed in the Better Business Bureau.
Follow this link to the Express Companies, Inc. Better Business Bureau file.

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Are you interested in carrying a new product line?

As one of the largest online retailers of CPR, First Aid, and Safety Products, we are constantly expanding our offerings. The products that we offer are found at 70+ websites belonging to our organization, as well as a network of Sub-distributors and Affiliates.

As such, we are also approached by new vendors on a daily basis.

We are interested in your product line, but ask that you follow the below policy we have implemented to allow us to process this great demand.

Please ask yourself these questions:

~ Do you have full data available in electronic format/spreadsheet?
(Items numbers, descriptions, dimensions and weight, case packs, MSRP, our cost, images, etc)
~ Will you drop-ship to our clients and sub-distributors?
(This is not mandatory, but is an option which can increase your chances of being added to our line)

If you can answer "Yes" to either or both questions, then:

Please send pricing and 5 complete sets of samples to the Encinitas address below, attention: Product Review Department, and our product review team will consider the products for inclusion in our product line.

Please do not call or send additional e-mails, they review pricing and samples only, and will use your contact information included with the samples if the items meet our quality, pricing, and market requirements.

Thank you, we look forward to seeing your product line.

NOTE: If your products are not Latex-Free, please do not bother sending.

(if you wish to have your samples returned, please include pre-paid UPS or FedEx return labels)

PRODUCT REVIEW
EXPRESS COMPANIES, INC.
CALIFORNIA DISTRIBUTION CENTER
565 WESTLAKE STREET
BUILDING 100
ENCINITAS, CA 92024

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Where are you located?

The corporate office of FirstAidMart.com is located in San Diego, CA.

Mailing Address
565 Westlake Street
Building 100
Encinitas, CA 92024

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